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A retailer told one of its customers he would have to pay £50 to send a dress back for a refund. We explain whether this is legal or not
A reader bought an electric razor, but the seller claimed the buyer would have to pay a restocking fee to return the item. So what does the law say?
You could end up paying a lot to send back bulky items you ordered on the web
Gareth Wilson was told he had to pay £180 to have his hard disk repaired but if consumers can prove a fault is inherent they are entitled to a free repair
You are entitled to compensation if your prove a fault is inherent after six months
A customer of the financially troubled store Game has his store gift card refused as a form of payment
Test your consumer rights knowledge with our fun quiz
We've created a project home on Codeplex
Determining what type of seller you are dealing with on Ebay or Amazon can make a big difference to your consumer rights
Rather than putting up with replacement products that persistently break, you are entitled to a refund from the company you bought a faulty product from
Know your consumer rights if you buy a faulty product and it is under warranty
You can claim a Paypal refund, but getting priceless items back can be harder
Know your responsibilities if you sell something on Ebay and it doesn't arrive
We explain how the law differs on postage refunds between the Sale of Goods Act and the Distance Selling Regulations, which is often a cause of confusion
Q.Why is Windows Backup skipping files?
Q.Why do my scanned documents display gibberish?
Q.How can I convert MTS files to edit in Windows Movie...
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