Consumers who visit multiple search engines looking for the best prices or
products may be wasting their time because results vary little between sites, US
researchers claimed today.
Dr Jim Jansen, assistant professor in the
College of Information Sciences
and Technology at Penn State
University, reported in a recent study that there is "no significant
difference in the effectiveness" of five popular search engines in helping
consumers find what they are looking for.
"What we learned is that there is little benefit for consumers who
occasionally shop online to visit various search engines for product comparisons
as those engines basically return nearly identical results in terms of
effectiveness," said Dr Jansen.
The study also indicated that sponsored links paid for by businesses are no
more relevant to consumers than organic or non-sponsored links which are
returned automatically by a search engine's algorithms.
But Dr Jansen said that some advantage to using niche search engines designed
for e-commerce can be gained for those consumers who primarily do their shopping
online.
"Basically, e-commerce search engines will give consumers one more relevant
result in a group of 40 links," he said.
"This is not a significant increase for consumers conducting a single search,
but for people doing numerous searches every day, the performance increase could
be considerable."
Independent evaluators analysed each link for relevance, comparing the
original query with the returned results. From their analysis, Dr Jansen and
co-author Paulo Molina determined that the five main search engines returned
nearly identical results in terms of relevance.
The individual engines selected were
Excite (meta search),
Froogle (e-commerce
search), Google (general
purpose),
Yahoo
Marketing Services (pay-per-click) and
Yahoo Directory
(categorised websites).
Niche search engines, such as those designed for e-commerce, are assumed to
perform better in returning relevant results than all-purpose search engines.
But this is not the case, according to Dr Jansen.
"E-commerce search engines or directory services do return slightly more
relevant results per query, but for most consumers the difference is minimal,"
he explained.
The study will be published in July's Information Processing &
Management.
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