An email exchange has become a cause of heated online debate
The EMC incident has underlined the dangers of private emails becoming public

EMC China chief 'to quit' in email fiasco

Heads roll after boss is compared to Genghis Khan

Written by Simon Burns in Taipei, vnunet.com

A minor dispute over a misplaced key which blew up into a public relations fiasco has reportedly ended with the resignation of the president of $10bn-a-year multinational tech company EMC's Chinese division.

The incident has underlined the dangers of private emails becoming public, and drawn attention to the cultural disconnect between foreign managers and local staff in China.

EMC declined to confirm or deny details of the case when contacted by vnunet.com.

Advertisement

According to Chinese media reports, the incident started when Loke Soon Choo, president of EMC China, returned to his office late one Friday evening in April to find himself locked out.

The Singaporean executive fired off a curt email to his secretary, who had already left the office.

"You locked me out of my office this evening because you assume I have my office key on my person. With immediate effect, you do not leave the office until you have checked with all the managers you support," Loke wrote, according to copies of the emails seen by vnunet.com.

The secretary, Rebecca Hu, emailed a blistering reply. "I locked the door because the office has been burgled in the past. Even though I'm your subordinate, please pay attention to politeness when you speak. This is the most basic human courtesy. You have your own keys. You forgot to bring them, but you still want to say it's someone else's fault," she wrote.

Hu copied her reply, along with Loke's original email, to all of EMC's staff in China. Someone copied the email to a friend outside the company, and during the next couple of weeks the email exchange was forwarded around other companies in China, apparently reaching thousands of people, some of whom posted it on online forums.

It became a cause of heated online debate, with some supporting Hu, but others accusing the secretary of being stubborn, irresponsible and unprofessional. Some of the attacks on EMC have nationalist overtones, as the firm, and Loke, are foreigners.

"Foreigners come to China to lord it over others, not to help China's economic development," said one forum participant. "They want to keep down our wages and give the profits to foreign executives and their headquarters."

Another pointed out that the boss had made the error of cc-ing several other staff on his original email to the secretary, thus turning a private reprimand into a public humiliation.

Tags:

Reader comments

More from Computeractive

News

The latest home computing news

Downloads

The best PC tools, applications and more

Reviews

Independent opinions on new hardware and software

Step-by-step guides

Easy-to-follow projects with pictures

PC Help

Solve PC problems with our Q&A

Videos

PC projects demonstrated and product reviews

Articles

An in-depth look at how to get the best from your PC

Magazine

What's coming up in Computeractive

Forums

Get help with your PC problems from our readers

Competitions

Your chance to win computing prizes

Shopping

Great deals on products, services and more

Computeractive Back Issue CD-Rom 12
All 26 issues of Computeractive from 2009 on one CD-Rom.

Ultimate Guide to Free Computing
Find out how you can get free software, services and more!

Learn to use Windows 7
Learn to use Windows 7
Everything you need to know about using Windows 7!

Computeractive - Issue 280Computeractive Back Issues
Missed an issue? Click here to find a back issue

Blogs

Windows Watch

Windows Watch

Keeping an eye on the latest XP and Vista news

Norton Smartphone Security for Android: First Photos

Exclusive first photos of Symantec's Smartphone Security for Android, taken at Symantec's headquarters. Story here .

Download Junkie

Download Junkie

Your daily dose of download discussion

Browse the web wherever you are with Firefox Portable

If you regularly use the Internet for work, you'll probably have a selection of tools you use on a daily basis to...

Advertisement

Free email newsletters

Techno babble demystified...

[Display all definitions]

Or type in any computer-related word and click "Go"

Advertisement

Computeractive is not reponsible for content of Google adverts

Primary Navigation

© Incisive Media Investments Limited 2010, Published by Incisive Financial Publishing Limited, Haymarket House, 28-29 Haymarket, London SW1Y 4RX, are companies registered in England and Wales with company registration numbers 04252091 & 04252093

Search computeractive.co.uk
opfine.com - markets sentiment analysis